01
Performance
4.8
Guest Satisfaction / 5
+15%
Revenue via Upselling
10+
Staff Trained
97%
Waiter's Certification
300+
Daily Covers Led
5+
Years Dubai Hospitality
A Friday Rush at Shvili
Managed a full house with an unannounced VIP arrival. Reshuffled the floor and reassigned servers on the fly without breaking rhythm.
"You run the place like it's yours." — Guest feedback
When Calm Became Contagious
Stabilised a high-pressure environment during an incident near the DJ area. Lowered energy without a single guest noticing the intervention.
Service rhythm restored in under 4 minutes.
A Team Reborn
After-shift coaching for two new hires on timing and guest eye-contact. One week later — both leading their own sections independently.
2 staff promoted to section leads within 30 days.